Good to Know

Cancellation policy

Due to the current Covid-19 situation, we have adjusted our cancellation policy:

Free cancellation up to 48 hrs before the arrival date in the following cases:

• You or a fellow traveler (in the same room) was tested positive for Covid or must be quarantined, in which case we request a doctor's / quarantine notice
• there will be no cancellation fees if the infection control regulations of your country of origin or Austria does not allow the arrival

Otherwise the Austrian hotel and contract conditions apply:

• up to 1 month before arrival date free of charge
• up to 1 week before arrival date 70% of the hotel costs will be charged
• within 1 week of the arrival we charge 90% of the hotel costs

Children from Austria:

• for school-age children from Austria, the so-called Ninja-Pass – proof of regular testing in schools - entitles them to admission
• after completion of the ninth school year youngsters, just like adults, need proof of vaccination or recovery (2G). Children up to the age of 12 are exempt from the proof requirement.

 

Children from foreign countries:

• Children up to age 12 are exempt from proof requirements.
• For children over the age of 12, the 2G rule applies (recovered, vaccinated).

From now on, a booking requires a valid 2G status (vaccinated, recovered) at the time of stay.